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TERMS & CONDITIONS

About Us:

Welcome to OneStop.fit – Your Health and Wellness Hub Powered by Maren Pharma!

OneStop.fit is the comprehensive online healthcare platform backed by Maren Pharma, a trusted name under the Indian Companies Act, 2013. Our mission at Maren Pharma is to provide seamless access to pharmaceuticals, diagnostics, and medical consultancy through OneStop.fit, ensuring your well-being is our top priority.

Why Choose OneStop.fit by Maren Pharma?

User-Centric: Our commitment to your health is evident in the user-friendly design of our platform.

Trust and Transparency: Prioritizing openness and honesty in every interaction on OneStop.fit, Maren Pharma ensures a user-friendly experience.

Trusted Partnerships: Collaborating with reputable Third-Party Service Providers, Maren Pharma ensures the highest standards of quality and reliability. Your journey to better health starts here at OneStop.fit, where Maren Pharma brings you a seamless experience for pharmaceuticals, diagnostics, and expert advice – all in one place.

Thank you for choosing OneStop.fit – Your Trusted Health and Wellness Companion Powered by Maren Pharma!


Terms of Use

Introduction: These Terms and Conditions govern your use of the Maren Pharma online pharmacy platform, accessible at www.onestop.fit. By accessing or using this platform, you agree to these terms, which form a binding legal agreement.

Company Information: Maren Pharma, operating www.onestop.fit, is a company incorporated under the Indian Companies Act, 2013. Our registered office is in New Delhi, India. References to "Maren Pharma," "We," "Us," or "Our" refer to Maren Pharma.

Acceptance of Terms: By using our website, you acknowledge and agree to these Terms and Conditions and our Privacy Policy. This agreement is between you ("User," "You") and Maren Pharma.

Service Description: Maren Pharma is a digital platform facilitating the online purchase of pharmaceutical products, diagnostic services, and medical consultancy. Our services are provided by various Third-Party Service Providers.

User Account and Security: Users must register to access certain services. You agree to provide accurate information and maintain the confidentiality of your account and password. Maren Pharma is not liable for any loss arising from unauthorized account access.

Use of the Platform: The platform is intended for personal, non-commercial use. You agree not to misuse the platform or the content provided therein.

Financial Terms: Maren Pharma facilitates payments for services and products offered by Third-Party Service Providers. The terms of sale, including price and payment methods, are governed by our financial terms and those of the Third-Party Service Providers.

Intellectual Property: All content on Maren Pharma, including text, graphics, logos, and software, is the property of Maren Pharma or its licensors and is protected under intellectual property laws.

Governing Law and Jurisdiction: These Terms are governed by Indian law. Any disputes related to these Terms will be subject to the exclusive jurisdiction of the courts in New Delhi, India.

Termination: Maren Pharma reserves the right to terminate your access to the platform for breach of these Terms or any applicable law.

Limitation of Liability: Maren Pharma is not liable for indirect, incidental, consequential, or punitive damages arising from the use of the platform or services.

Indemnification: You agree to indemnify Maren Pharma against claims, damages, or expenses arising from your use of the platform or violation of these Terms.

Amendments: Maren Pharma may modify these Terms at any time. Continued use of the platform after such changes constitutes acceptance of the new Terms.

Contact Information: For queries regarding these Terms, contact us at info@onestop.fit


Privacy Policy 

Introduction: Maren Pharma ("we" or "Maren Pharma") values the privacy of your information. This privacy notice ("Privacy Notice") details the personal information we collect through our website www.onestop.fit and our practices regarding its collection, use, and sharing. This Privacy Notice also outlines your rights concerning your personal information.

Definitions:

  • Cookies: A small file placed on your device by our website, www.onestop.fit, to remember your actions or preferences over time.
  • Data: This includes non-personal, personal, and sensitive personal information that can identify you when you visit our website or use our services.
  • Data Protection Laws: Applicable laws related to the processing of personal data.
  • Service Providers: Entities to whom we disclose your data for specific processing purposes under a contract.
  • User or you: The natural person using our website or services.

What Data We Collect: We collect various data types, including contact information, financial information, technical details, transaction information, health-related information, product and service information, personal information, and loyalty program data.

How We Collect Data:

  • Information you provide directly.
  • Automated collection through cookies and similar technologies.
  • Email communications.
  • Information from third-party websites with whom we have agreements.

Use of Your Data: Your data is used to fulfill our services, improve our website, understand customer behaviors, communicate with you, provide personalized services and offers, and fulfill other legitimate business purposes.

Sharing of Data: Your data may be shared with Service Providers, Partners, and other third parties under certain conditions as outlined in this notice.

Data Security: We implement measures to safeguard your data, including storing it on secure servers.

Retention of Data: Data is retained as long as necessary for our services, compliance with legal obligations, and other essential purposes.

Your Rights and Choices: You have rights regarding the access, modification, and withdrawal of your consent for your data. Please contact us for exercising these rights.

Data Storage and Processing: Data collected under this Privacy Notice is hosted on servers located in India.

App Permissions: We request certain app permissions to optimize user experience, such as location, camera access, media/files access, SMS, Wi-Fi state access, audio recording, and Bluetooth.

Severability: If any part of this Privacy Notice is deemed unenforceable, the remainder remains in effect.

Changes to This Privacy Notice: We may update this Privacy Notice and will notify you of significant changes.

Contact Information: For privacy-related inquiries or to exercise your rights, please contact us at info@onestop.fit.

Grievance Officer: For any grievances, please contact our Grievance Officer at grievances@onestop.fit.

 

Errors and Corrections  While we use reasonable efforts to include accurate and current information on our site, we do not warrant or represent that the site will be error-free. Data entry errors or other technical problems may sometimes result in inaccurate information being shown. We reserve the right to correct any inaccuracies or typographical errors on our site, including pricing and availability of products and services, and shall have no liability for such errors. We may also make improvements and/or changes to the site's features, functionalities, or content at any time. If you see any information or description which you believe to be incorrect, please contact us as described in the “CONTACT US" section and we'll verify it for you. We will make every reasonable effort to address your concerns and rectify any problems you bring to our attention.

 

Shipping Policy

Onestop.fit online store, all in stock items will ship within 24-48 hrs. of receiving the order. Shipping times are Monday to Saturday(only working days) from 10:30 to 6:00pm. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options. 

Please also note that the shipping rates for many items we sell are size-based.

Please note: For COD orders, prepayment of COD charges is mandatory to ensure authenticity and genuineness of orders. Additionally, please be aware that the shipping charge for COD orders is non-refundable.

*Free shipping applies wherever mentioned . 

 

 

RETURN, REFUND, CANCELLATION, AND SHIPPING CHARGES POLICY

At Maren Pharma, we are committed to ensuring that our customers receive accurate medicines and products in perfect condition. We encourage customers to inspect the items at the time of delivery.

Table of Contents:

  1. Definition
  2. Return Process
  3. Refund Process
  4. Shipping Charges
  5. Cancellation Policy

1. Definition 'Return' refers to the action of returning a product ordered from the Maren Pharma website by the consumer. Returns may arise in situations such as:

  • Mismatch between the product delivered and the order.
  • Delivery of products near or past their expiry date.
  • Damaged products in transit.

2. Return Process

  • Visit www.onestop.fit/contactUs to initiate a return.
  • Our customer care team will verify the claim within 72 hours.
  • For verified claims, we'll arrange the collection of the product(s) or we will request you to ship the products back to us at our cost.
  • Ensure the product is in its original packaging.
  • Refund completion within 30 days from the date of reverse pickup.

3. Refund Process

  • Refunds for online wallet payments will be credited back to the wallet.
  • Cash on delivery orders will be refunded via bank transfer.

4. Shipping Charges

  • Shipping charges are estimated based on order value and are viewable at checkout.
  • For more information, write to info@onestop.fit.

5. Cancellation Policy

  • Customers can cancel orders until they are shipped.
  • Orders for medical tests can be canceled until the sample collection.
  • Maren Pharma reserves the right to cancel orders under certain conditions, including bulk orders or errors in pricing information.

No cancellation charges for cancellations made in line with this policy.

For any inquiries regarding returns, refunds, or cancellations, please contact us at info@onestop.fit.